Returns: Items may be returned within 7 days of purchase for store credit or exchange only. Original tags must be attached, and the item must be unused and in original condition. No returns on sale or clearance items.
Exchanges: Exchanges can be made within 7 days of purchase with proof of purchase (receipt or order confirmation). Items must be unworn, undamaged, and in the original condition. There should be no signs of wear on any given item.
Final Sale Items: All sale, clearance, and discounted items are final sale and cannot be returned or exchanged.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 24 hours of receiving the product. This will ensure proper process to get problem resolved.
2. Shipping Policy
Processing Time: Online orders typically ship within 1-3 business days. Please allow additional time during busy seasons or holidays.
Processing Times for online shopping with in-store pick up: While we process online orders quickly, once ready for pick up, you will receive a confirmation email! Pick Up Location: 106 N. Main Street, Highlands, TX 77562
Shipping Rates: Shipping fees are calculated at checkout based on delivery method and location.
3. Payment Methods
We accept payments via Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. All transactions are securely processed.
4. Privacy Policy
Your privacy is important to us. We will never sell, rent, or trade your personal information. We use your information only to process your order and to communicate with you regarding your order.
5. Gift Cards
Gift cards are available in-store or online and can be used for any purchase. Gift cards are non-refundable and cannot be exchanged for cash. Expiration dates and specific terms may apply.
6. Sales Tax
Sales tax is applied based on the shipping address and local tax rates.
7. Customer Care and Support
For any inquiries, concerns, or assistance, please contact us at info@mainstreetmercantiletx.com or visit our in-store customer service desk. We aim to respond to all customer inquiries within 48 business hours.
8. Store Hours and Location
Our boutique will be opening soon, store hours to be announced. We are also available online for shopping convenience anytime.
In Store shopping will be available at 106 N. Main Street, Highlands, TX 77562. Hours to be announced after grand opening.
9. Privacy of Online Orders
For online orders, we use secure payment systems and encryption to protect your personal information. We do not share any customer data with third parties outside of processing payments and shipping your order.
10. Event and Sale Policies
During special sales or events, additional terms and conditions may apply. Please refer to specific event or sale announcements for details.
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